Apps

General troubleshooting for ePrintGo app
Many issues can be resolved by upgrading to the latest version of ePrintGo: Determine if you have the latest version of the app. Your current version can ...
Wed, Apr 15, 2020 at 10:01 AM
I am not able to install the ePrintGo app on my mobile device.
The device and/or operating system you are using is not compatible with the app. The app is compatible with the following Apple devices at this time: iPho...
Wed, Apr 15, 2020 at 10:03 AM
I am getting a message saying "Login error: Two-device limit reached. Please log out of another device and try again."
ePrintGo has a maximum of two simultaneous logins across all mobile devices. You will need to log out of one of your devices in order to log in to a new dev...
Wed, Apr 15, 2020 at 10:11 AM
I am getting an error message "Download error connection unavailable" or "Error connection unavailable"
Please confirm that you are connected to a cellular or WiFi network. This can be done by trying to visit another website on your device. Please put your dev...
Wed, Apr 15, 2020 at 10:13 AM
I am getting a message "No items downloaded" or "No ePrint music downloaded to this device"
Please go to the All Items view. Tap on an ePrint title to download to your device.
Wed, Apr 15, 2020 at 10:08 AM
The ePrintGo app crashed while I was using it. What should I do?
Restart the ePrintGo app. If the condition persists, we may need to upgrade the app. A crash occurs when the app encounters a condition from which it cannot...
Wed, Apr 15, 2020 at 10:15 AM