Many issues can be resolved by upgrading to the latest version of ePrintGo:
  1. Determine if you have the latest version of the app. Your current version can be found on the main menu in the lower left corner.
  2. Compare this to the version currently available from the App Store. If your version is not up to date, please log off of the app, uninstall it, and then reinstall the app from the App Store or Google Play.
ePrintGo relies on a connection to the J.W. Pepper website to download ePrint items from the My Library folder attached to your login.
  1. If the website is down or you have no signal, you will not be able to access files not already downloaded to your device. Try again in a few minutes.
  2. If you are using a different email address and password than you use on jwpepper.com, you will not be able to access your ePrint titles.

Our Technical Support Representatives are always happy to help if you receive an error code or you are unable to solve an issue using the suggestions on this page. Please contact us at 800-345-6296 x 3200 or support@jwpepper.com.