J.W. Pepper

Digital Products - ePrint, Downloads, ePrintGo 0

Most Asked Questions 1

• What are the top most asked questions?

Account Settings 9

• How do I change my password?
• How do I update my profile?
• How do I add or change the shipping address on my account?
• How do I change the email address on my account?
• How do I set up an account?

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Orders 6

• Where is my order? Can I check its status or track my package?
• How long will it take to get items on order with a supplier?
• How do I get an official price quote?
• How do I access my invoices?
• How can I get "Permanently Out of Print" music that I need?

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Product and Shopping Tips 26

• How long does it take to get an item that is not in stock?
• What is the meaning of symbols used on your site?
• What is Pepper's difficulty or grade level scale for music?
• What does Pepper consider in assigning a difficulty level to music?
• What is My Score?

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Purchase Orders, Bids and Quotes 4

• Where do I send a purchase order?
• I paid via a Purchase Order, why am I receiving an invoice?
• When will you receive my Purchase Order?
• How do I order using the EPIC6 purchasing cooperative?

Downloads Help 7

• Where are my downloads?
• Can you send me the file by email?
• What do I do if my download does not save or load correctly?
• Can I save an MP3 download to a mobile device?
• How do I access a digital download on an Apple mobile device?

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ePrint 21

• Where are my ePrint products and how do I print them?
• What is ePrint?
• Can I print my ePrint music again if it is lost?
• Why can't I see my purchased ePrint music in My Account?
• Why is there a QR code at the bottom of my ePrint music?

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Essential Elements Music Class 9

• What is Essential Elements Music Class?
• How do I share a Playlist or Class Collection in Essential Elements Music Class?
• How do I download mp3s for offline use in Essential Elements Music Class?
• How can I build my own lessons in Essential Elements Music Classroom?
• How do I find songs in Essential Elements Music Class?

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Shipping and Returns 7

• What are my shipping options?
• Can I track a package?
• How do I get a refund?
• Where do I send a return?
• How long do I have to make a return?

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Billing, Payments and Credits 12

• What type of payments do you accept?
• How do I get a copy of an invoice?
• How do I pay my balance online?
• Where do I send my check payments?
• Sales Tax & Exemption

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Bookkeeper Services 9

• How do I register for Bookkeeper Services?
• What is Bookkeeper Services?
• How do I make a payment using Bookkeeper Services?
• I am replacing a former bookkeeper. How do I register as the bookkeeper for the same account number?
• Why can't I access bookkeeper accounts?

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Pepper Gift Cards 14

• How do I purchase a J.W. Pepper Gift Card?
• How can I check the balance on my J.W. Pepper gift card?
• Is there tax or a delivery fee for gift cards?
• How will my gift card arrive?
• Can I send a gift card directly to the recipient?

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Contact Us 3

• How can I contact you?
• How do I reach technical support?
• What are your customer service hours?

Advocacy, Privacy and Security 4

• Does Pepper sell my personal information?
• What if I find a piece of music or the writer offensive?
• How does Pepper advocate for music and musicians?
• How does Pepper promote equity and inclusion?

Composers and Publishers 5

• How do I submit music to be sold on jwpepper.com?
• How does Pepper do business?
• How does Pepper encourage composers of all backgrounds?
• How can I tell Pepper about a new composer?
• How can we encourage future composers?

General Reading Session Questions 2

• How do I set up a reading session for my organization?
• Where can I find music from a reading session to purchase?

Using the Reading Session App 7

• How do I connect to a new reading session on the app?
• Can I access a reading session on my computer?
• How do I get a reading session event code?
• Can I access my reading session content offline?
• How long will I have access to a reading session?

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Reading Session App Support 3

• The Reading Session app crashed.
• My reading session is no longer appearing under “Active Events.”
• My Reading Session is not downloading.

Contact Us 1

• How do I get more information about the Reading Session app?

Folder Setup 1

• How do ensemble members view their music?

Assign/Recall Music 0

Ensemble Members 0

ePrint Folder Subscriptions 0

ePrintGo 0