J.W. Pepper

Orders 5

• How do I get a copy of my order invoice?
• What is the status of the order I placed?
• How long will it take to get items with the status of "Qty On Order With Supplier?''
• It says online an item is "Permanently Out of Print" and I NEED this item - what do I do?
• Do you have [this certain music] in stock?

Purchase Orders 3

• Where do I send a purchase order?
• When will you receive my Purchase Order?
• I paid via a Purchase Order, why am I receiving an invoice?

Payments and Credits 8

• What type of payments do you accept?
• How do I make a payment online using My Account?
• How do I pay off my balance online?
• Where do I send my check payments?
• I have an open credit on my account, how can I use it?

See all 8 articles

Shipping 2

• What are my shipping options?
• Can I track a package?

Returns and Refunds 4

• How do I get a refund?
• Where do I send a return?
• How long do I have to make a return?
• I received an item that I did not order, what do I do?

Pepper Gift Cards 14

• How do I purchase a Pepper Gift Card?
• Is there tax or a delivery fee?
• How can I check the balance on my Pepper® gift card?
• How will my card arrive?
• Can I send a gift card directly to the recipient(s)?

See all 14 articles

Product and Shopping Tips 5

• An item says it is not in stock, how long will it take to get?
• How do I find handbell music?
• How do I search for anthems by Sunday?
• Can I search for anthems by scripture?
• How does Pepper choose the music it features?

Ask the Editors 8

• How does a piece earn an Editors' Choice designation?
• What music does Pepper have in stock?
• What do I do if I am having difficulty finding a piece of music?
• Where can I find mixed instrumentation music for strings and winds?
• How can I know if a multicultural arrangement is authentic?

See all 8 articles

Digital Products - ePrint, Downloads, ePrintGo 27

• Where are my downloads?
• Where are my ePrint purchases, and how do I print them?
• What do I do if my download does not save or load correctly?
• Can you just send me the file by email?
• Why am I not seeing any of my purchased ePrint music in My Library?

See all 27 articles

Pepper Exclusive Services 5

• What is "MINTS"?
• What is P.O.D. (Print On Demand)?
• What is My Score?
• What is L.P.E. (Large Print Edition) format?
• What is ePrint?

Online Search 0

Online Account Services 8

• How do I change my account password?
• How do I update my profile?
• How do I add or change the shipping address on my account?
• How do I change the email linked to my account?
• How do I set up an online account?

See all 8 articles

Bookkeeper Services 8

• Register for Bookkeeper Services
• What is Bookkeeper Services?
• How do I make a payment using Bookkeeper Services?
• Why don't I have access to view bookkeeper accounts?
• Can I register for multiple bookkeeper accounts?

See all 8 articles

Online Symbols Key 1

• What is the meaning of symbols used on your site?

Support - Contact Us 3

• How can I contact you?
• How do I contact technical support?
• What are your customer service hours to get help from a live person?

Pepper Policies 12

• How does Pepper do business?
• Does Pepper sell my personal information?
• How does Pepper advocate for music and musicians?
• How do I submit music to be sold on jwpepper.com?
• Can Pepper help me search by a composer’s race or gender?

See all 12 articles

Top 10 Most Asked Questions 0