J.W. Pepper

Digital Products - ePrint, Downloads, ePrintGo 0

Most Asked Questions 1

• What are the top most asked questions?

Account Settings 8

• How do I change my account password?
• How do I update my profile?
• How do I add or change the shipping address on my account?
• How do I change the email linked to my account?
• How do I set up an online account?

See all 8 articles

Orders 4

• How do I get a copy of my order invoice?
• What is the status of the order I placed?
• How long will it take to get items with the status of "Qty On Order With Supplier?''
• It says online an item is "Permanently Out of Print" and I NEED this item - what do I do?

Product and Shopping Tips 28

• An item says it is not in stock, how long will it take to get?
• What is My Score?
• Can Pepper help me search by a composer's race or gender?
• What is "MINTS"?
• Do you have [this certain music] in stock?

See all 28 articles

Purchase Orders, Bids and Quotes 3

• Where do I send a purchase order?
• I paid via a Purchase Order, why am I receiving an invoice?
• When will you receive my Purchase Order?

Downloads Help 8

• Where are my downloads?
• What do I do if my download does not save or load correctly?
• Can you just send me the file by email?
• How do I access a digital download on an Apple mobile device?
• Can I save an MP3 download to a mobile device?

See all 8 articles

ePrint 14

• Where are my ePrint purchases, and how do I print them?
• What is ePrint?
• Why am I not seeing any of my purchased ePrint music in My Library?
• Do I have the option to print my ePrint music again if it is lost?
• My ePrint music is printing with blank measures or pages.

See all 14 articles

ePrintGo 6

• I am getting a message "No items downloaded" or "No ePrint music downloaded to this device"
• General troubleshooting for ePrintGo app
• I am not able to install the ePrintGo app on my mobile device.
• I am getting a message saying "Login error: Two-device limit reached. Please log out of another device and try again."
• I am getting an error message "Download error connection unavailable" or "Error connection unavailable"

See all 6 articles

Shipping and Returns 6

• What are my shipping options?
• How do I get a refund?
• Where do I send a return?
• How long do I have to make a return?
• I received an item that I did not order, what do I do?

See all 6 articles

Billing, Payments and Credits 8

• What type of payments do you accept?
• How is sales tax applied to my order?
• How do I pay off my balance online?
• Where do I send my check payments?
• I have an open credit on my account, how can I use it?

See all 8 articles

Bookkeeper Services 8

• Register for Bookkeeper Services
• What is Bookkeeper Services?
• How do I make a payment using Bookkeeper Services?
• Why don't I have access to view bookkeeper accounts?
• Can I register for multiple bookkeeper accounts?

See all 8 articles

Pepper Gift Cards 14

• Is there tax or a delivery fee?
• How do I purchase a Pepper Gift Card?
• How can I check the balance on my Pepper® gift card?
• How will my card arrive?
• Can I send a gift card directly to the recipient(s)?

See all 14 articles

Contact Us 3

• How can I contact you?
• How do I contact technical support?
• What are your customer service hours to get help from a live person?

Advocacy, Privacy and Security 4

• Does Pepper sell my personal information?
• How does Pepper advocate for music and musicians?
• How does Pepper promote equity and inclusion?
• What if I find a piece of music or the writer offensive?

Composers and Publishers 5

• How do I submit music to be sold on jwpepper.com?
• How does Pepper do business?
• How does Pepper encourage composers of all backgrounds?
• How can I let Pepper know about a new composer?
• How can teachers encourage future composers?

Change Your Password 2

• Reset Password
• Update Your Password

Navigating in Cut Time 9

• Cut Time Summary of Modules
• Assignments Module
• Inventory Module
• Communications Module
• People Module

See all 9 articles

Working with My Profile 3

• Deleting Member Profile
• Add, Change or Remove a Profile Picture
• Navigating your Administrative Profile

FAQs 1

• Frequently Asked Questions

Getting Started 7

• Welcome to your Cut Time Account
• Signing In to Cut Time
• Update Your Billing Information & Paying for your Subscription
• Change Default School Year Start Date
• Student/Parent Take Home Flyer

See all 7 articles

System Emails 12

• Relationship Notification to Member
• Event Invitation
• Assignment Notification to Member
• Relationship Request Rejected
• Volunteer Request Denied

See all 12 articles

People 16

• Add People - Manually Add One Person at a Time
• Check In and Check Out Inventory Items
• Create Custom Fields in the People Menu
• Administrator Access to Update Profiles of People in your Ensemble
• Search for People

See all 16 articles

Communications 4

• Text Messaging
• How to Add News Stories and Notices
• How to Edit or Delete News Stories and Notices
• Sending an Email

Financials 28

• Searching the Financial Ledger
• Linking Your Payment Processor to Cut Time
• Turning on/off Automatic Payment Receipts
• Using the Payments Receipt Feature
• How to Add Miscellaneous Credits

See all 28 articles

Volunteers 5

• Select and Approve or Decline Volunteer Opportunities
• Add a Volunteer Record
• Edit Volunteer Opportunities
• How To Request Volunteers for an Event
• Add/Edit Volunteer Activities

Inventory 26

• Emailing/Printing Inventory Contracts
• Creating an Inventory Contract Template
• Add New Instruments/Other Items
• Assign Inventory to Members
• Barcodes - Add New Items

See all 26 articles

Assignments 11

• Create a New Assignment
• Delete Assignments
• How to Assign Members to Existing Assignments
• Verify Completed Assignments Not Requiring File Uploads
• Grade Assignments

See all 11 articles

Tools 0

Files/Docs 11

• How to Download and View Files in your Files/Docs Library
• Update or Delete Items in Files/Docs
• Add Items in Files/Docs
• Folders Permissions in Files/Docs
• Delete Folders in Files/Docs

See all 11 articles

Music Library 2

• Music Library - Add New Items
• Music Library - Update or Delete Items

Attire 4

• Barcodes for Attire
• Attire - Add Item
• Attire - Update or Delete Items
• Adding Inventory - Attire Import Template

Calendar 12

• Sync Previously Created Events to Google
• Resetting Your Google Calendar Sync
• ADMINS: Sync Cut Time with your Google Calendar
• PARENTS/MEMBERS: Subscribing to A Google Calendar
• Create a Schedule for an Event

See all 12 articles

Cut Time Features 3

• Direct Import People
• Cut Time Powered by J.W. Pepper
• Mass Attire/Uniform Updating

End of Year Process 3

• Promote Student Grade Level
• Clone Ensembles into Next Year
• End of Year FAQ

Printing Labels 1

• Printing Labels

How To... 8

• Upload a Required Form
• Pay for Financial Obligations Online
• Link a Parent Relationship
• Link a Student Relationship
• RSVP for an event

See all 8 articles

Parent Dashboard 8

• Volunteer opportunities
• Relationships
• RSVP for events
• Required forms
• News

See all 8 articles

Student Dashboard 8

• News
• Assignments
• RSVP for events
• Financials
• Required forms

See all 8 articles

Music Library Import 1

• Music Library Import

Assisted Import 3

• How To Send Cut Time Your Data - Assisted Import (People, Attire, Inventory, Financials - Balance Forward
• Assisted Import Solutions Help
• FAQ – Assisted Import

Direct Import 3

• How to upload your own People data
• FAQ - Direct Import
• Merge Profiles

Credit Balances 1

• Mass Update Credit Balances

Email 1

• Mass Update Email Addresses

Address Information 1

• Mass Update Home Addresses

Telephone Numbers 1

• Mass Update Telephone Numbers

Lockers and Combinations 1

• Mass Updating Lockers and Combinations

Eligibility 1

• Mass Update Eligibility

Groups/Ensembles 1

• Mass Updater Groups/Ensembles

Attire/Uniform 1

• Mass Updater Attire/Uniform

Inventory/Instruments 2

• Mass Updater Inventory/Instruments
• Assigning Multiple Members to one piece of inventory/instrument