J.W. Pepper
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Knowledge base
FAQs
Digital Products - ePrint, Downloads, ePrintGo
0
Most Asked Questions
1
What are the top most asked questions?
Account Settings
Account Settings
9
How do I change my password?
How do I update my profile?
How do I add or change the shipping address on my account?
How do I change the email address on my account?
How do I set up an account?
View all 9
Orders and Shopping
Orders
6
Where is my order? Can I check its status or track my package?
How long will it take to get items on order with a supplier?
How do I get an official price quote?
How do I access my invoices?
How can I get "Permanently Out of Print" music that I need?
View all 6
Product and Shopping Tips
26
How long does it take to get an item that is not in stock?
What is the meaning of symbols used on your site?
What is Pepper's difficulty or grade level scale for music?
What does Pepper consider in assigning a difficulty level to music?
What is My Score?
View all 26
Purchase Orders, Bids and Quotes
4
Where do I send a purchase order?
I paid via a Purchase Order, why am I receiving an invoice?
When will you receive my Purchase Order?
How do I order using the EPIC6 purchasing cooperative?
Digital Products and Downloads
Downloads Help
7
Where are my downloads?
Can you send me the file by email?
What do I do if my download does not save or load correctly?
Can I save an MP3 download to a mobile device?
How do I access a digital download on an Apple mobile device?
View all 7
ePrint
20
Where are my ePrint products and how do I print them?
What is ePrint?
Can I print my ePrint music again if it is lost?
Why can't I see my purchased ePrint music in My Account?
Why is there a QR code at the bottom of my ePrint music?
View all 20
ePrintGo
6
Why am I seeing the message "No items downloaded" or "No ePrint music downloaded to this device?"
What are some troubleshooting strategies for the ePrintGo app?
Why am I seeing the error message "Download error: connection unavailable" or "Error connection: unavailable?"
Why am I unable to install the ePrintGo app on my mobile device?
Why am I seeing the message "Login error: Two-device limit reached. Please log out of another device and try again."?
View all 6
Shipping and Returns
Shipping and Returns
7
What are my shipping options?
Can I track a package?
How do I get a refund?
Where do I send a return?
How long do I have to make a return?
View all 7
Billing, Payments, and Credits
Billing, Payments and Credits
12
What type of payments do you accept?
How do I get a copy of an invoice?
How do I pay my balance online?
Where do I send my check payments?
Sales Tax & Exemption
View all 12
Bookkeeper Services
9
How do I register for Bookkeeper Services?
What is Bookkeeper Services?
How do I make a payment using Bookkeeper Services?
I am replacing a former bookkeeper. How do I register as the bookkeeper for the same account number?
Why can't I access bookkeeper accounts?
View all 9
Pepper Gift Cards
14
How do I purchase a J.W. Pepper Gift Card?
How can I check the balance on my J.W. Pepper gift card?
Is there tax or a delivery fee for gift cards?
How will my gift card arrive?
Can I send a gift card directly to the recipient?
View all 14
Support - Contact Us
Contact Us
3
How can I contact you?
How do I reach technical support?
What are your customer service hours?
Advocacy, Privacy and Security
4
Does Pepper sell my personal information?
What if I find a piece of music or the writer offensive?
How does Pepper advocate for music and musicians?
How does Pepper promote equity and inclusion?
For Composers and Publishers
Composers and Publishers
5
How do I submit music to be sold on jwpepper.com?
How does Pepper do business?
How does Pepper encourage composers of all backgrounds?
How can I tell Pepper about a new composer?
How can we encourage future composers?
Reading Session App
General Reading Session Questions
2
How do I set up a reading session for my organization?
Where can I find music from a reading session to purchase?
Using the Reading Session App
7
How do I connect to a new reading session on the app?
Can I access a reading session on my computer?
How do I get a reading session event code?
Can I access my reading session content offline?
How long will I have access to a reading session?
View all 7
Reading Session App Support
3
The Reading Session app crashed.
My reading session is no longer appearing under “Active Events.”
My Reading Session is not downloading.
Contact Us
1
How do I get more information about the Reading Session app?
Archives
Folder Setup
7
How do ensemble members view their music?
How do I set up folders within ePrint Folders?
Unable to create Folder Names
Where can I find more digital or interactive resources students can use in 1:1 classrooms?
Where can I find warm-ups for mixed ability singers?
View all 7
Assign/Recall Music
5
Assign ePrint music I already printed
Add/remove members from Ensembles
Copies of music I can assign and reassign
Recall/assign folders in bulk
Recall ePrint music from folders
Ensemble Members
6
Can ensemble members print their parts?
How do ensemble members access their music?
One of my ensemble members can't log in. What should I do?
Is ePrint Folders usable without internet access?
Why can't ensemble members write on their parts?
View all 6
ePrint Folder Subscriptions
3
Buy ePrint Folders
Turn off automatic subscription renewal
ePrint Folders: Getting started
