J.W. Pepper
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Knowledge base
FAQs
Digital Products - ePrint, Downloads, ePrintGo
0
Most Asked Questions
1
What are the top most asked questions?
Account Settings
Account Settings
9
How do I change my password?
How do I update my profile?
How do I add or change the shipping address on my account?
How do I change the email address on my account?
How do I set up an account?
View all 9
Orders and Shopping
Orders
6
Where is my order? Can I check its status or track my package?
How long will it take to get items on order with a supplier?
How do I get an official price quote?
How do I access my invoices?
How can I get "Permanently Out of Print" music that I need?
View all 6
Product and Shopping Tips
26
How long does it take to get an item that is not in stock?
What is the meaning of symbols used on your site?
What is Pepper's difficulty or grade level scale for music?
What does Pepper consider in assigning a difficulty level to music?
What is My Score?
View all 26
Purchase Orders, Bids and Quotes
4
Where do I send a purchase order?
I paid via a Purchase Order, why am I receiving an invoice?
When will you receive my Purchase Order?
How do I order using the EPIC6 purchasing cooperative?
Digital Products and Downloads
Downloads Help
7
Where are my downloads?
Can you send me the file by email?
What do I do if my download does not save or load correctly?
Can I save an MP3 download to a mobile device?
How do I access a digital download on an Apple mobile device?
View all 7
ePrint
21
Where are my ePrint products and how do I print them?
What is ePrint?
Can I print my ePrint music again if it is lost?
Why can't I see my purchased ePrint music in My Account?
Why is there a QR code at the bottom of my ePrint music?
View all 21
Essential Elements Music Class
9
What is Essential Elements Music Class?
How do I share a Playlist or Class Collection in Essential Elements Music Class?
How do I download mp3s for offline use in Essential Elements Music Class?
How can I build my own lessons in Essential Elements Music Classroom?
How do I find songs in Essential Elements Music Class?
View all 9
Shipping and Returns
Shipping and Returns
7
What are my shipping options?
Can I track a package?
How do I get a refund?
Where do I send a return?
How long do I have to make a return?
View all 7
Billing, Payments, and Credits
Billing, Payments and Credits
12
What type of payments do you accept?
How do I get a copy of an invoice?
How do I pay my balance online?
Where do I send my check payments?
Sales Tax & Exemption
View all 12
Bookkeeper Services
9
How do I register for Bookkeeper Services?
What is Bookkeeper Services?
How do I make a payment using Bookkeeper Services?
I am replacing a former bookkeeper. How do I register as the bookkeeper for the same account number?
Why can't I access bookkeeper accounts?
View all 9
Pepper Gift Cards
14
How do I purchase a J.W. Pepper Gift Card?
How can I check the balance on my J.W. Pepper gift card?
Is there tax or a delivery fee for gift cards?
How will my gift card arrive?
Can I send a gift card directly to the recipient?
View all 14
Support - Contact Us
Contact Us
3
How can I contact you?
How do I reach technical support?
What are your customer service hours?
Advocacy, Privacy and Security
4
Does Pepper sell my personal information?
What if I find a piece of music or the writer offensive?
How does Pepper advocate for music and musicians?
How does Pepper promote equity and inclusion?
For Composers and Publishers
Composers and Publishers
5
How do I submit music to be sold on jwpepper.com?
How does Pepper do business?
How does Pepper encourage composers of all backgrounds?
How can I tell Pepper about a new composer?
How can we encourage future composers?
Reading Session App
General Reading Session Questions
2
How do I set up a reading session for my organization?
Where can I find music from a reading session to purchase?
Using the Reading Session App
7
How do I connect to a new reading session on the app?
Can I access a reading session on my computer?
How do I get a reading session event code?
Can I access my reading session content offline?
How long will I have access to a reading session?
View all 7
Reading Session App Support
3
The Reading Session app crashed.
My reading session is no longer appearing under “Active Events.”
My Reading Session is not downloading.
Contact Us
1
How do I get more information about the Reading Session app?
Archives
Folder Setup
1
How do ensemble members view their music?
Assign/Recall Music
0
Ensemble Members
0
ePrint Folder Subscriptions
0
ePrintGo
0