J.W. Pepper
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Knowledge base
FAQs
Digital Products - ePrint, Downloads, ePrintGo
0
Most Asked Questions
1
What are the top most asked questions?
Account Settings
Account Settings
8
How do I change my account password?
How do I update my profile?
How do I add or change the shipping address on my account?
How do I change the email linked to my account?
How do I set up an online account?
See all 8 articles
Orders and Shopping
Orders
4
How do I get a copy of my order invoice?
What is the status of the order I placed?
How long will it take to get items with the status of "Qty On Order With Supplier?''
It says online an item is "Permanently Out of Print" and I NEED this item - what do I do?
Product and Shopping Tips
28
An item says it is not in stock, how long will it take to get?
What is My Score?
Can Pepper help me search by a composer's race or gender?
What is "MINTS"?
Do you have [this certain music] in stock?
See all 28 articles
Purchase Orders, Bids and Quotes
3
Where do I send a purchase order?
I paid via a Purchase Order, why am I receiving an invoice?
When will you receive my Purchase Order?
Digital Products and Downloads
Downloads Help
8
Where are my downloads?
What do I do if my download does not save or load correctly?
Can you just send me the file by email?
How do I access a digital download on an Apple mobile device?
Can I save an MP3 download to a mobile device?
See all 8 articles
ePrint
14
Where are my ePrint purchases, and how do I print them?
What is ePrint?
Why am I not seeing any of my purchased ePrint music in My Library?
Do I have the option to print my ePrint music again if it is lost?
My ePrint music is printing with blank measures or pages.
See all 14 articles
ePrintGo
6
I am getting a message "No items downloaded" or "No ePrint music downloaded to this device"
General troubleshooting for ePrintGo app
I am not able to install the ePrintGo app on my mobile device.
I am getting a message saying "Login error: Two-device limit reached. Please log out of another device and try again."
I am getting an error message "Download error connection unavailable" or "Error connection unavailable"
See all 6 articles
ePrint Folders
Folders Setup
3
Ensemble member's view of their music
Set up folders in ePrint Folders
Unable to create Folder Names
Assign/Recall Music
5
Assign ePrint music I already printed
Add/remove members from Ensembles
Copies of music I can assign and reassign
Recall/assign folders in bulk
Recall ePrint music from folders
Ensembles Members
6
Ensemble members printing parts
Ensemble members' access to their music
Ensemble member can't log in to their folder
Use of ePrint Folders without internet access
Ensemble members unable to write on parts
See all 6 articles
ePrint Folder Subscriptions
3
Buy ePrint Folders
Turn off automatic subscription renewal
ePrint Folders: Getting started
Shipping and Returns
Shipping and Returns
6
What are my shipping options?
How do I get a refund?
Where do I send a return?
How long do I have to make a return?
I received an item that I did not order, what do I do?
See all 6 articles
Billing, Payments, and Credits
Billing, Payments and Credits
8
What type of payments do you accept?
How is sales tax applied to my order?
How do I pay off my balance online?
Where do I send my check payments?
I have an open credit on my account, how can I use it?
See all 8 articles
Bookkeeper Services
8
Register for Bookkeeper Services
What is Bookkeeper Services?
How do I make a payment using Bookkeeper Services?
Why don't I have access to view bookkeeper accounts?
Can I register for multiple bookkeeper accounts?
See all 8 articles
Pepper Gift Cards
14
Is there tax or a delivery fee?
How do I purchase a Pepper Gift Card?
How can I check the balance on my Pepper® gift card?
How will my card arrive?
Can I send a gift card directly to the recipient(s)?
See all 14 articles
Support - Contact Us
Contact Us
3
How can I contact you?
How do I contact technical support?
What are your customer service hours to get help from a live person?
Advocacy, Privacy and Security
4
Does Pepper sell my personal information?
How does Pepper advocate for music and musicians?
How does Pepper promote equity and inclusion?
What if I find a piece of music or the writer offensive?
For Composers and Publishers
Composers and Publishers
5
How do I submit music to be sold on jwpepper.com?
How does Pepper do business?
How does Pepper encourage composers of all backgrounds?
How can I let Pepper know about a new composer?
How can teachers encourage future composers?
