J.W. Pepper

Orders 3

• How long will it take to get items with the status of "Qty On Order With Supplier?''
• How do I get a copy of my order invoice?
• What is the status of the order I placed?

Purchase Orders 3

• Where do I send a purchase order?
• When will you receive my Purchase Order?
• I paid via a Purchase Order, why am I receiving an invoice?

Payments and Credits 6

• What type of payments do you accept?
• Where do I send my check payments?
• How do I pay off my balance online?
• I'm seeing a pending charge on my credit card as well as another charge. Am I being charged twice?
• I have an open credit on my account, how can I use it?

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Shipping 1

• What are my shipping options?

Returns and Refunds 4

• How do I get a refund?
• Where do I send a return?
• How long do I have to make a return?
• I received an item that I did not order, what do I do?

Pepper Gift Cards 14

• How do I purchase a Pepper Gift Card?
• How will my card arrive?
• Can I send a gift card directly to the recipient(s)?
• How can I check the balance on my Pepper® gift card?
• What happens if the gift card is lost, damaged or stolen?

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Product and Stock 3

• Do you have [this certain music] in stock?
• An item says it is not in stock, how long will it take to get?
• It says online an item is "Permanently Out of Print" and I NEED this item - what do I do?

Ask the Editors 0

Share Music 3

• Can I create different lists for each ensemble?
• Can I share MP3 files using the Share Music feature?
• I only ordered 1 copy, can I share with 30 students?

Digital Downloads and ePrint 20

• Where are my downloads?
• What do I do if my download does not save or load correctly?
• Can you just send me the file by email?
• Can I save the file to a mobile device?
• How do I access a digital download on an Apple mobile device?

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Apps 6

• General troubleshooting for ePrintGo app
• I am not able to install the ePrintGo app on my mobile device.
• I am getting a message saying "Login error: Two-device limit reached. Please log out of another device and try again."
• I am getting an error message "Download error connection unavailable" or "Error connection unavailable"
• I am getting a message "No items downloaded" or "No ePrint music downloaded to this device"

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Pepper Exclusive Services 5

• What is "MINTS"?
• What is P.O.D. (Print On Demand)?
• What is My Score?
• What is L.P.E. (Large Print Edition) format?
• What is ePrint?

Online Search 0

Online Account Services 7

• How do I set up an online account?
• How do I change my account password?
• How do I update my profile?
• How do I change the email linked to my account?
• How do I close my account?

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Bookkeeper Services 8

• How do I register for Bookkeeper Services (U.S. Accounts)?
• How do I register for Bookkeeper Services (Accounts Outside U.S.)?
• Why don't I have access to view bookkeeper accounts?
• How do I get a bookkeeper account number?
• Can I register for multiple bookkeeper accounts?

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Online Symbols Key 10

• What does the orange diamond symbol on products mean?
• What does the red check mark icon mean?
• What does the blue star icon mean?
• What does the "e" icon mean?
• What does the down arrow icon underneath the music mean?

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Technical Support 0

Contact Us 3

• How do I contact technical support?
• What are your customer service hours to get help from a live person?
• How can I contact you?

Pepper Policies 12

• How does Pepper do business?
• Does Pepper sell my personal information?
• How does Pepper advocate for music and musicians?
• How do I submit music to be sold on jwpepper.com?
• Can Pepper help me search by a composer’s race or gender?

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