J.W. Pepper

Digital Products - ePrint, Downloads, ePrintGo 0

Most Asked Questions 1

• What are the top most asked questions?

Account Settings 9

• How do I change my password?
• How do I update my profile?
• How do I add or change the shipping address on my account?
• How do I change the email address on my account?
• How do I set up an account?

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Orders 6

• Where is my order? Can I check its status or track my package?
• How long will it take to get items on order with a supplier?
• How do I get an official price quote?
• How do I access my invoices?
• How can I get "Permanently Out of Print" music that I need?

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Product and Shopping Tips 26

• How long does it take to get an item that is not in stock?
• What is the meaning of symbols used on your site?
• What is Pepper's difficulty or grade level scale for music?
• What does Pepper consider in assigning a difficulty level to music?
• What is My Score?

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Purchase Orders, Bids and Quotes 3

• Where do I send a purchase order?
• I paid via a Purchase Order, why am I receiving an invoice?
• When will you receive my Purchase Order?

Downloads Help 7

• Where are my downloads?
• Can you send me the file by email?
• What do I do if my download does not save or load correctly?
• Can I save an MP3 download to a mobile device?
• How do I access a digital download on an Apple mobile device?

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ePrint 20

• Where are my ePrint products and how do I print them?
• What is ePrint?
• Can I print my ePrint music again if it is lost?
• Why can't I see my purchased ePrint music in My Account?
• Why is there a QR code at the bottom of my ePrint music?

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ePrintGo 6

• Why am I seeing the message "No items downloaded" or "No ePrint music downloaded to this device?"
• What are some troubleshooting strategies for the ePrintGo app?
• Why am I seeing the error message "Download error: connection unavailable" or "Error connection: unavailable?"
• Why am I unable to install the ePrintGo app on my mobile device?
• Why am I seeing the message "Login error: Two-device limit reached. Please log out of another device and try again."?

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Shipping and Returns 7

• What are my shipping options?
• Can I track a package?
• How do I get a refund?
• Where do I send a return?
• How long do I have to make a return?

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Billing, Payments and Credits 12

• What type of payments do you accept?
• How do I get a copy of an invoice?
• How do I pay my balance online?
• Where do I send my check payments?
• Sales Tax & Exemption

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Bookkeeper Services 9

• How do I register for Bookkeeper Services?
• What is Bookkeeper Services?
• How do I make a payment using Bookkeeper Services?
• I am replacing a former bookkeeper. How do I register as the bookkeeper for the same account number?
• Why can't I access bookkeeper accounts?

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Pepper Gift Cards 14

• How do I purchase a J.W. Pepper Gift Card?
• How can I check the balance on my J.W. Pepper gift card?
• Is there tax or a delivery fee for gift cards?
• How will my gift card arrive?
• Can I send a gift card directly to the recipient?

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Contact Us 3

• How can I contact you?
• How do I reach technical support?
• What are your customer service hours?

Advocacy, Privacy and Security 4

• Does Pepper sell my personal information?
• What if I find a piece of music or the writer offensive?
• How does Pepper advocate for music and musicians?
• How does Pepper promote equity and inclusion?

Composers and Publishers 5

• How do I submit music to be sold on jwpepper.com?
• How does Pepper do business?
• How does Pepper encourage composers of all backgrounds?
• How can I tell Pepper about a new composer?
• How can we encourage future composers?

General Reading Session Questions 2

• How do I set up a reading session for my organization?
• Where can I find music from a reading session to purchase?

Using the Reading Session App 7

• How do I connect to a new reading session on the app?
• Can I access a reading session on my computer?
• How do I get a reading session event code?
• Can I access my reading session content offline?
• How long will I have access to a reading session?

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Reading Session App Support 3

• The Reading Session app crashed.
• My reading session is no longer appearing under “Active Events.”
• My Reading Session is not downloading.

Contact Us 1

• How do I get more information about the Reading Session app?

Folder Setup 7

• How do ensemble members view their music?
• How do I set up folders within ePrint Folders?
• Unable to create Folder Names
• Where can I find more digital or interactive resources students can use in 1:1 classrooms?
• Where can I find warm-ups for mixed ability singers?

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Assign/Recall Music 5

• Assign ePrint music I already printed
• Add/remove members from Ensembles
• Copies of music I can assign and reassign
• Recall/assign folders in bulk
• Recall ePrint music from folders

Ensemble Members 6

• Can ensemble members print their parts?
• How do ensemble members access their music?
• One of my ensemble members can't log in. What should I do?
• Is ePrint Folders usable without internet access?
• Why can't ensemble members write on their parts?

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ePrint Folder Subscriptions 3

• Buy ePrint Folders
• Turn off automatic subscription renewal
• ePrint Folders: Getting started