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Knowledge base
FAQs
Account Settings
8
How do I change my account password?
How do I update my profile?
How do I add or change the shipping address on my account?
How do I change the email linked to my account?
How do I set up an online account?
See all 8 articles
Digital Products - ePrint, Downloads, ePrintGo
28
Where are my downloads?
Where are my ePrint purchases, and how do I print them?
What do I do if my download does not save or load correctly?
What is ePrint?
Can you just send me the file by email?
See all 28 articles
Product and Shopping Tips
28
An item says it is not in stock, how long will it take to get?
Can Pepper help me search by a composer’s race or gender?
What is My Score?
What is "MINTS"?
Do you have [this certain music] in stock?
See all 28 articles
Orders
4
How do I get a copy of my order invoice?
What is the status of the order I placed?
How long will it take to get items with the status of "Qty On Order With Supplier?''
It says online an item is "Permanently Out of Print" and I NEED this item - what do I do?
Shipping and Returns
6
What are my shipping options?
How do I get a refund?
Where do I send a return?
How long do I have to make a return?
I received an item that I did not order, what do I do?
See all 6 articles
Billing, Payments and Credits
8
What type of payments do you accept?
How do I pay off my balance online?
Where do I send my check payments?
I have an open credit on my account, how can I use it?
I'm seeing a pending charge on my credit card as well as another charge. Am I being charged twice?
See all 8 articles
Bookkeeper Services
8
Register for Bookkeeper Services
What is Bookkeeper Services?
How do I make a payment using Bookkeeper Services?
Why don't I have access to view bookkeeper accounts?
Can I register for multiple bookkeeper accounts?
See all 8 articles
Purchase Orders, Bids and Quotes
3
Where do I send a purchase order?
I paid via a Purchase Order, why am I receiving an invoice?
When will you receive my Purchase Order?
Pepper Gift Cards
14
How do I purchase a Pepper Gift Card?
Is there tax or a delivery fee?
How can I check the balance on my Pepper® gift card?
How will my card arrive?
Can I send a gift card directly to the recipient(s)?
See all 14 articles
Support - Contact Us
3
How can I contact you?
How do I contact technical support?
What are your customer service hours to get help from a live person?
For Composers and Publishers
5
How do I submit music to be sold on jwpepper.com?
How does Pepper do business?
How does Pepper encourage composers of all backgrounds?
How can I let Pepper know about a new composer?
How can teachers encourage future composers?
Advocacy, Privacy and Security
4
Does Pepper sell my personal information?
How does Pepper advocate for music and musicians?
How does Pepper promote equity and inclusion?
What if I find a piece of music or the writer offensive?
Top 10 Most Asked Questions
0