J.W. Pepper

Most Asked Questions 1

• What are the top most asked questions?

Account Settings 9

• How do I change my account password?
• How do I update my profile?
• How do I add or change the shipping address on my account?
• How do I change the email linked to my account?
• How do I set up an online account?

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Orders 4

• Invoice Copies
• Order Status
• How long will it take to get items with the status of "Qty On Order With Supplier?''
• It says online an item is "Permanently Out of Print" and I NEED this item - what do I do?

Product and Shopping Tips 28

• An item says it is not in stock, how long will it take to get?
• What is My Score?
• Can Pepper help me search by a composer's race or gender?
• What is "MINTS"?
• Do you have [this certain music] in stock?

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Purchase Orders, Bids and Quotes 3

• Where do I send a purchase order?
• I paid via a Purchase Order, why am I receiving an invoice?
• When will you receive my Purchase Order?

Downloads Help 8

• Where are my downloads?
• What do I do if my download does not save or load correctly?
• Can you just send me the file by email?
• How do I access a digital download on an Apple mobile device?
• Can I save an MP3 download to a mobile device?

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ePrint 17

• Where are my ePrint purchases, and how do I print them?
• What is ePrint?
• Why am I not seeing any of my purchased ePrint music in My Library?
• Do I have the option to print my ePrint music again if it is lost?
• My ePrint music is printing with blank measures or pages.

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ePrintGo 6

• I am getting a message "No items downloaded" or "No ePrint music downloaded to this device"
• General troubleshooting for ePrintGo app
• I am not able to install the ePrintGo app on my mobile device.
• I am getting a message saying "Login error: Two-device limit reached. Please log out of another device and try again."
• I am getting an error message "Download error connection unavailable" or "Error connection unavailable"

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Folders Setup 3

• Ensemble member's view of their music
• Set up folders in ePrint Folders
• Unable to create Folder Names

Assign/Recall Music 5

• Assign ePrint music I already printed
• Add/remove members from Ensembles
• Copies of music I can assign and reassign
• Recall/assign folders in bulk
• Recall ePrint music from folders

Ensembles Members 6

• Ensemble members printing parts
• Ensemble members' access to their music
• Ensemble member can't log in to their folder
• Use of ePrint Folders without internet access
• Ensemble members unable to write on parts

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ePrint Folder Subscriptions 3

• Buy ePrint Folders
• Turn off automatic subscription renewal
• ePrint Folders: Getting started

Shipping and Returns 6

• What are my shipping options?
• How do I get a refund?
• Where do I send a return?
• How long do I have to make a return?
• I received an item that I did not order, what do I do?

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Billing, Payments and Credits 11

• What type of payments do you accept?
• Sales Tax & Exemption
• Pepper Statements
• W-9 Form, CAGE, DUNS
• How do I pay off my balance online?

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Bookkeeper Services 9

• Register for Bookkeeper Services
• What is Bookkeeper Services?
• How do I make a payment using Bookkeeper Services?
• I am replacing a former bookkeeper. How do I register as the bookkeeper for the same account number?
• Why don't I have access to view bookkeeper accounts?

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Pepper Gift Cards 14

• Is there tax or a delivery fee?
• How do I purchase a Pepper Gift Card?
• How can I check the balance on my Pepper® gift card?
• How will my card arrive?
• Can I send a gift card directly to the recipient(s)?

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Contact Us 3

• How can I contact you?
• How do I contact technical support?
• What are your customer service hours to get help from a live person?

Advocacy, Privacy and Security 4

• Does Pepper sell my personal information?
• How does Pepper advocate for music and musicians?
• How does Pepper promote equity and inclusion?
• What if I find a piece of music or the writer offensive?

Composers and Publishers 5

• How do I submit music to be sold on jwpepper.com?
• How does Pepper do business?
• How does Pepper encourage composers of all backgrounds?
• How can I let Pepper know about a new composer?
• How can teachers encourage future composers?

General Reading Session Questions 2

• How do I set up my own reading session for my organization?
• Where can I find a list of reading session titles to purchase?

Using the Reading Session App 9

• Can I access a reading session on my computer?
• How do I get a reading session event code?
• How is the information I enter into the app being used?
• How long will I have access to a reading session?
• How do I connect to a new event?

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Reading Session App Support 3

• The Reading Session app crashed.
• My reading session is no longer appearing under “Active Events.”
• My Reading Session is not downloading.

Contact Us 1

• How do I get more information about the Reading Session app?