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Check ticket status
How long will it take to get items with the status of "Qty On Order With Supplier?''
How do I get a copy of my order invoice?
What is the status of the order I placed?
Where do I send a purchase order?
When will you receive my Purchase Order?
I paid via a Purchase Order, why am I receiving an invoice?
Payments and Credits
What type of payments do you accept?
Where do I send my check payments?
How do I pay off my balance online?
I'm seeing a pending charge on my credit card as well as another charge. Am I being charged twice?
I have an open credit on my account, how can I use it?
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What are my shipping options?
Returns and Refunds
How do I get a refund?
Where do I send a return?
How long do I have to make a return?
I received an item that I did not order, what do I do?
Pepper Gift Cards
How do I purchase a Pepper Gift Card?
How will my card arrive?
Can I send a gift card directly to the recipient(s)?
How can I check the balance on my Pepper® gift card?
What happens if the gift card is lost, damaged or stolen?
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Product and Stock
Do you have [this certain music] in stock?
An item says it is not in stock, how long will it take to get?
It says online an item is "Permanently Out of Print" and I NEED this item - what do I do?
Ask the Editors
Can I create different lists for each ensemble?
Can I share MP3 files using the Share Music feature?
I only ordered 1 copy, can I share with 30 students?
Digital Downloads and ePrint
Where are my downloads?
What do I do if my download does not save or load correctly?
Can you just send me the file by email?
Can I save the file to a mobile device?
How do I access a digital download on an Apple mobile device?
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General troubleshooting for ePrintGo app
I am not able to install the ePrintGo app on my mobile device.
I am getting a message saying "Login error: Two-device limit reached. Please log out of another device and try again."
I am getting an error message "Download error connection unavailable" or "Error connection unavailable"
I am getting a message "No items downloaded" or "No ePrint music downloaded to this device"
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Pepper Exclusive Services
What is P.O.D. (Print On Demand)?
What is My Score?
What is L.P.E. (Large Print Edition) format?
What is ePrint?
What is "MINTS"?
Online Account Services
How do I set up an online account?
How do I change my account password?
How do I update my profile?
How do I change the email linked to my account?
How do I close my account?
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How do I register for Bookkeeper Services (U.S. Accounts)?
How do I register for Bookkeeper Services (Accounts Outside U.S.)?
Why don't I have access to view bookkeeper accounts?
How do I get a bookkeeper account number?
Can I register for multiple bookkeeper accounts?
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Online Symbols Key
What does the orange diamond symbol on products mean?
What does the red check mark icon mean?
What does the blue star icon mean?
What does the "e" icon mean?
What does the down arrow icon underneath the music mean?
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How do I contact technical support?
What are your customer service hours to get help from a live person?
How can I contact you?
How does Pepper do business?
Does Pepper sell my personal information?
How does Pepper advocate for music and musicians?
How do I submit music to be sold on jwpepper.com?
Can Pepper help me search by a composer’s race or gender?
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