Please try the following solutions:

  • Restart the Reading Session app. 

  • Check that your device has enough storage space to download the titles required. You may need to free up more space on your device before you can download the session.
  • If the condition persists, you may need to upgrade the app.

A crash occurs when the app encounters a condition from which it cannot recover, and the app unexpectedly shuts down. As soon as an app crash occurs, a report is sent to Pepper, and our Technical Support department will begin to address the issue. If an update is needed, you will be notified by the App Store or Google Play when the update is available for download.

If you cannot resolve the issue, please email us at for help.