Digital Downloads and ePrint

Where are the individual Instrumental Parts for my set?
To access the individual parts for instrumental sets, use the Details button in the ePrint preview pane. Please follow the directions below to access these ...
Tue, Apr 14, 2020 at 2:28 PM
How do I print on A4 paper?
ePrint music is formatted to print on 8½ x 11 (22 x 28 cm) paper. To print on A4 paper, select 8½ x 11 (22 x 28 cm) paper size in Print Page Setup.
Tue, Apr 14, 2020 at 2:29 PM
Do I have the option to print my ePrint music again if it is lost?
You are unable to print a piece of music once you have printed the correct number of copies and confirmed that it printed correctly. Even though you purchas...
Tue, Apr 14, 2020 at 2:56 PM
Can I remove or edit the "Sold To" message at the top of my ePrint?
Removing the header and footer does not remove the "Sold To" information that prints on the top of the music. This information is the proof that y...
Tue, Apr 14, 2020 at 3:11 PM
What do I do if my ePrint does not print correctly the first time?
You will have three attempts to print your music successfully. If you exceed this number of prints and still do not have a successful print, please contact ...
Tue, Apr 14, 2020 at 3:15 PM
Why do you require that I purchase five copies of my ePrint choral arrangements?
This is an industry standard requirement that has been set by publishers and composers of choral music. The correct number of copies of a piece (one for eac...
Tue, Apr 14, 2020 at 3:20 PM
How do I remove the right angle and bullseye markings on my music?
The publisher's marks are part of the file and cannot be removed. These marks appear as right angles in the corners and a bullseye circle. They are int...
Tue, Apr 14, 2020 at 3:57 PM
How do I print my music from my phone or tablet?
At this time, we do not support printing ePrint music from mobile devices - but we're working on it! Currently, you can browse jwpepper.com for titles ...
Tue, Apr 14, 2020 at 4:07 PM
I ordered single parts, but when I try to print I get an Error -3 message.
This error occurs when you try to print before selecting the specific part(s) you purchased. In ePrint, click on the view/print button to the left of the ...
Tue, Apr 14, 2020 at 4:12 PM
Why am I not seeing any of my purchased ePrint music in My Library?
If your ePrint page is blank or there are no view/print buttons next to your ePrint items, you will need to upgrade your browser to access your ePrint purch...
Tue, Apr 14, 2020 at 4:13 PM