You can view the status of your order from your J.W. Pepper profile.
1. Select "My Orders and Tracking" from the "My Account" menu.
|Open||The order has been entered|
|Awaiting Fulfillment||Partially filled order - still waiting on some items|
|Awaiting Shipping||Items are reserved and in line to be packed and shipped|
|Booked||The order will be drop-shipped directly to the customer|
|Canceled||The order will not be fulfilled|
|Closed||The order has been shipped and invoiced|
|Fulfilled||For digital items - not yet invoiced|
|Backorder||Items are not available in stock for shipment|
|Invoice Hold||The order is held for various reasons, will not be completed until the hold is resolved|
|Shipped||The order has been shipped, but not invoiced yet|
Note: To see additional details and track your order while in transit, click Order Tracking | Details
If you would like to check on the status of your order but do not have an online account, you may contact us via email at firstname.lastname@example.org or by phone at 1-800-345-6296.