Orders
Our goal is to ship in-stock items the same day, and we do that more than with over 90% of our orders! We have over 150,000 products in stock from over 1,000 publishers – so you have your music when you need it. And, if we don’t have it, we’ll get it for you.
Order updates with tracking information are emailed to the email address used when placing the order. You may also check the status of your order under My...
Tue, Feb 11, 2025 at 11:52 AM
While we carry a vast quantity of titles, occasionally, certain items may not physically be in our inventory when you place your order. In those cases, we n...
Thu, Jan 30, 2025 at 12:20 PM
To get an official quote, call J.W. Pepper’s main customer service line, 1-800-345-6296, or email us at orders@jwpepper.com with the details of your request...
Tue, Feb 11, 2025 at 11:53 AM
You will receive an invoice by email once we have shipped your items or have delivered digital items. To get additional copies of invoices, log in to jwpepp...
Tue, Feb 11, 2025 at 11:56 AM
If an item you need is Permanently Out of Print, first check if an ePrint version of the title is available. If not, we recommend checking with other retail...
Tue, Feb 11, 2025 at 8:35 PM
In mid-February of 2025, Pepper upgraded jwpepper.com to a more modern platform. We did not move the 20-year-old technology for saved carts and the Program ...
Thu, Feb 20, 2025 at 9:32 AM