Our goal is to ship in-stock items the same day, and we do that more than with over 90% of our orders! We have over 150,000 products in stock from over 1,000 publishers – so you have your music when you need it. And, if we don’t have it, we’ll get it for you.

How do I check the status of my order?
You can view the status of your order from your J.W. Pepper profile. 1. Select "My Orders and Tracking" from the "My Account" menu...
Wed, Dec 7, 2022 at 1:12 PM
How long will it take to get items with the status of "Qty On Order With Supplier?''
While we carry a vast quantity of titles, on occasion, certain items may not physically be in our inventory. In those cases, we need to order them from a su...
Wed, Dec 7, 2022 at 1:13 PM
How do I get an official price quote?
To get an official quote, call J.W. Pepper’s main customer service line, 1-800-345-6296, or email us at orders@jwpepper.com with the details of your request...
Tue, Apr 4, 2023 at 9:56 AM
How do I access my invoices?
1. Select "My Account" in the top-right navigation bar 2. Then select the option to "Reprint / View Invoice(s)." LOGGED IN VIEW ...
Wed, Dec 7, 2022 at 1:10 PM
It says online that an item is "Permanently Out of Print" and I NEED this item. What do I do?
We would recommend checking with other retailers who may have additional copies for purchase. Sometimes, older pieces that are no longer in print may still ...
Wed, Dec 7, 2022 at 1:09 PM