Orders

Our goal is to ship in-stock items the same day, and we do that more than with over 90% of our orders! We have over 150,000 products in stock from over 1,000 publishers – so you have your music when you need it. And, if we don’t have it, we’ll get it for you.

How do I check the status of my order?
You can view the status of your order from your J.W. Pepper profile. 1. Select "My Orders and Tracking" from the "My Account" menu...
Wed, Dec 7, 2022 at 1:12 PM
How long will it take to get items on order with a supplier?
While we carry a vast quantity of titles, occasionally, certain items may not physically be in our inventory when you place your order. In those cases, we n...
Thu, Jan 30, 2025 at 12:20 PM
How do I get an official price quote?
To get an official quote, call J.W. Pepper’s main customer service line, 1-800-345-6296, or email us at [email protected] with the details of your request...
Tue, Apr 4, 2023 at 9:56 AM
How do I access my invoices?
1. Select "My Account" in the top-right navigation bar 2. Then select the option to "Reprint / View Invoice(s)." LOGGED IN VIEW ...
Wed, Dec 7, 2022 at 1:10 PM
How can I get a "Permanently Out of Print" item that I need?
If an item you need is Permanently Out of Print, first check if an ePrint version of the title is available. If not, we recommend checking with other retail...
Thu, Jan 30, 2025 at 12:26 PM