Orders

Our goal is to ship in-stock items the same day, and we do that more than with over 90% of our orders! We have over 150,000 products in stock from over 1,000 publishers – so you have your music when you need it. And, if we don’t have it, we’ll get it for you.

How do I get a copy of my order invoice?
To get a copy of your invoice, go to www.jwpepper.com, then select "My Account" in the top right menu bar. If you are logged in to your account yo...
Thu, Apr 9, 2020 at 1:22 PM
What is the status of the order I placed?
Checking Order Status Note: You will need to be logged in to your account. 1. Select 'My Orders and Tracking' from the 'My Account...
Thu, Jan 7, 2021 at 3:06 PM
How long will it take to get items with the status of "Qty On Order With Supplier?''
Although we do carry a vast amount of titles in stock, on occasion an item you are looking to purchase may not physically be in our inventory and therefore ...
Thu, Apr 9, 2020 at 1:17 PM
It says online an item is "Permanently Out of Print" and I NEED this item - what do I do?
We would recommend checking with other retailers who may have additional copies for purchase. Sometimes older pieces that are no longer in print may still b...
Mon, Apr 13, 2020 at 5:01 PM