Orders

Our goal is to ship in-stock items the same day, and we do that more than with over 90% of our orders! We have over 150,000 products in stock from over 1,000 publishers – so you have your music when you need it. And, if we don’t have it, we’ll get it for you.

Invoice Copies
1. Select "My Account" in the top-right navigation bar 2. Then select the option to "Reprint / View Invoice(s)." LOGGED IN VIEW ...
Wed, Nov 3, 2021 at 4:07 PM
Order Status
View order status online from your J.W. Pepper profile 1. Select 'My Orders and Tracking' from the 'My Account' menu. 2. View the...
Thu, Nov 18, 2021 at 4:24 PM
How long will it take to get items with the status of "Qty On Order With Supplier?''
While we carry a vast quantity of titles, on occasion, certain items may not physically be in our inventory. In those cases, we need to order them from a su...
Fri, Sep 30, 2022 at 10:12 AM
It says online an item is "Permanently Out of Print" and I NEED this item - what do I do?
We would recommend checking with other retailers who may have additional copies for purchase. Sometimes older pieces that are no longer in print may still b...
Mon, Apr 13, 2020 at 5:01 PM
How do I get an official price quote?
To get an official quote, call J.W. Pepper’s main customer service line, 1-800-345-6296, or email us at orders@jwpepper.com with the details of your request...
Thu, Sep 29, 2022 at 1:01 PM