You can check the status of your order by navigating to www.jwpepper.com. Log in to your account, select "My Account", then "Orders & Tracking." This will show you all orders and status for any orders/accounts linked to your online account.


If you do not have an online account and would like one, please go to www.jwpepper.com, select Log In, then "New Customer? Start Here".

If you would like to check on the status of your order but do not want to create an online account, you may contact us via email at satisfaction@jwpepper.com or by phone at 1-800-345-6296. A Customer Service Associate will be more than happy to assist you.