Checking Order Status

Note: You will need to be logged in to your account.


1. Select 'My Orders and Tracking' from the 'My Account' menu.

2. View the status of orders placed on your account from the list displayed.


Note: To see additional details and track your order while in transit, click Order Tracking | Details

If you would like to check on the status of your order but do not have an online account, you may contact us via email at  orders@jwpepper.com or by phone at 1-800-345-6296. A Contact Center Associate will be happy to assist you.