Purchased Merchandise

You may receive a refund on most items by returning them to one of our Distribution Centers. Items returned must be in good physical condition – no markings, hole punches, stamps, etc. 

If you wish to make a return, please include a copy of the invoice or packing slip. 


Get more information about returns.


Digital Download Products

If you want a refund for a digital download such as an ePrint or MP3, please call 1-800-345-6296 and ask to speak to a member of our Tech Support team, or email us at support@jwpepper.com.