Purchased Merchandise

You may receive a refund on most items by returning them to one of our Distribution Centers. Items returned must be in good physical condition – no markings, hole punches, stamps, etc. 

If you wish to make a return, please include a copy of the invoice or packing slip. 

Get more information about returns.

Digital Download Products

If you would like a refund for a digital download, such as an ePrint purchase or MP3, please call 1-800-345-6296 and ask to speak to a member of our Tech Support team. You can also email support@jwpepper.com with the details of your request.