You may receive a refund on most items by shipping them back to our warehouse or by physically returning to one of our 2 retail store locations. We require the items being returned to be in good physical condition - no markings, whole punches, stamps, etc. If you wish to make a return, please include a copy of the invoice.
Digital Download Products
If you are looking to get a refund for a digital download such as an ePrint or MP3, please call 1-800-345-6296 and ask to speak to a member of our Tech Support team or email us at support@jwpepper.com.