Purchased Merchandise

You may receive credit or a refund for most items shipped to you by returning them to one of our distribution centers. The items returned must be in good physical condition – no markings, hole punches, stamps, etc. Please contact us for the return of items sent directly from the supplier and note there may be restocking and shipping fees associated with large, bulky items such as furniture and equipment. Including a copy of the invoice or packing slip with your return is best so we can promptly apply credit to your account. 

Get more information about returns.

ePrint and Downloads

If you would like credit for a digital product such as an ePrint edition or MP3, please call 1-800-345-6296 and ask to speak to a Tech Support team member. You can also email support@jwpepper.com with the details of your request.