You may receive a refund on most items by shipping them back to our warehouse or by physically returning to one of our 12 retail store locations. We require the items being returned to be in good physical condition - no markings, whole punches, stamps, etc. If you wish to make a return, please include a copy of the invoice.
Digital Download Products
If you are looking to get a refund for a digital download such as an ePrint or MP3, please call 1-800-345-6296 and ask to speak to a member of our Tech Support team or email us at support@jwpepper.com.