Purchased Merchandise

You may receive a refund on most items by returning them to one of our Distribution Centers or in person at one of our retail stores. Items being returned must be in good physical condition – no markings, hole punches, stamps, etc. If you wish to make a return, please include a copy of the invoice. 


Get more information about returns.


Digital Download Products

If you want a refund for a digital download such as an ePrint or MP3, please call 1-800-345-6296 and ask to speak to a member of our Tech Support team, or email us at support@jwpepper.com.