You may receive credit or a refund for most items shipped to you by returning them to one of our distribution centers. The items returned must be in good physical condition with no markings, hole punches, stamps, etc. 

If items were sent directly to you from the supplier, please contact us, as there may be restocking and shipping fees associated with larger items such as furniture and equipment. Please always include a copy of the invoice or packing slip with your return so we can promptly apply credit to your account. 

If you want credit for a digital product such as an ePrint edition or MP3, please call 1-800-345-6296 and ask to speak to a Tech Support team member. You can also email support@jwpepper.com with the details of your request.

Visit our Returns Page for more information.