Shipping and Returns
We ship through trusted carriers to get your products to you quickly and safely. Should you need to make a return, the legendary Pepper Guarantee means we’ll make it easy. No hassles or time limits, and always full credit. Satisfaction guaranteed.
J.W. Pepper offers standard and premium shipping options via reliable carriers. Standard Delivery with Tracking is our most popular delivery option within t...
Tue, Feb 25, 2025 at 1:53 PM
Most packages sent by J.W. Pepper can be tracked. Once your order has shipped from our warehouse, you will receive an email message saying, "Your items...
Tue, Feb 11, 2025 at 1:28 PM
You may receive credit or a refund for most items shipped to you by returning them to one of our distribution centers. The items returned must be in good ph...
Tue, Feb 25, 2025 at 1:53 PM
Please send returns to our Georgia or Utah warehouse, depending on which is closest to you. Once a return is received it will be processed by our staff and ...
Thu, Jan 30, 2025 at 4:09 AM
There is no expiration date for making returns; you can make a return at any time! We require the music or music products to be in good, resellable conditio...
Thu, Jan 30, 2025 at 4:10 AM
If you received an item you did not order, please contact us via phone or email so we may determine what action is needed. Please email us at orders@jwpeppe...
Thu, Jan 30, 2025 at 4:13 AM
Pepper does not charge a restocking fee for items shipped from and returned to our warehouses. However, returns for items that ship directly from the manufa...
Thu, Jan 30, 2025 at 4:15 AM