Shipping and Returns

We ship through trusted carriers to get your products to you quickly and safely. Should you need to make a return, the legendary Pepper Guarantee means we’ll make it easy. No hassles or time limits, and always full credit. Satisfaction guaranteed.

What are my shipping options?
J.W. Pepper offers standard and premium shipping options via reliable carriers. Visit to see a list of options and costs.
Wed, Mar 20, 2024 at 4:09 PM
Can I track a package?
Most packages sent by J.W. Pepper can be tracked. Once your order has shipped from our warehouse, you will receive an email message saying, "Your items...
Wed, Mar 20, 2024 at 4:37 PM
How do I get a refund?
Purchased Merchandise You may receive credit or a refund for most items shipped to you by returning them to one of our distribution centers. The items retu...
Wed, Mar 20, 2024 at 4:23 PM
Where do I send a return?
Returns can be sent to either our Georgia or Utah warehouses, depending on which is closest to you. Once a return is received it will be processed by our st...
Wed, Mar 20, 2024 at 4:29 PM
How long do I have to make a return?
There is no expiration date for making returns; you can make a return at any time! We require the music or music products to be in good, resellable conditio...
Wed, Mar 20, 2024 at 4:31 PM
I received an item that I did not order, what do I do?
We want to fix the situation for you if you receive an item you did not order. Please contact us via phone or email to speak to a representative so we may d...
Wed, Mar 20, 2024 at 4:33 PM