Shipping and Returns

We ship through trusted carriers to get your products to you quickly and safely. Should you need to make a return, the legendary Pepper Guarantee means we’ll make it easy. No hassles or time limits, and always full credit. Satisfaction guaranteed.

What are my shipping options?
Please click here for details regarding shipping options. 
Thu, Jan 7, 2021 at 3:17 PM
How do I get a refund?
Purchased Merchandise You may receive a refund on most items by returning them to one of our Distribution Centers. Items returned must be in good physical ...
Mon, Dec 5, 2022 at 3:16 PM
Where do I send a return?
A return can be sent to either our Georgia warehouse or our Utah warehouse, depending on which is closest to you. Once a return is received it will be proce...
Thu, Apr 9, 2020 at 2:30 PM
How long do I have to make a return?
There is no expiration date; you can make a return at any time! We do require music to be in good condition (no stamps, hole punches, writing, etc.) and tha...
Thu, Dec 1, 2022 at 9:55 AM
I received an item that I did not order, what do I do?
Please contact us via phone or email to speak to a representative. They will ask you a series of questions to further determine what action is needed. You c...
Mon, Apr 13, 2020 at 9:48 AM
Can I track a package?
Yes. A Track Shipment link is provided in the “Your Items are on their way!” email sent when your order is shipped. A tracking link is also provided for...
Tue, Jan 12, 2021 at 9:13 AM