Shipping and Returns
We ship through trusted carriers to get your products to you quickly and safely. Should you need to make a return, the legendary Pepper Guarantee means we’ll make it easy. No hassles or time limits, and always full credit. Satisfaction guaranteed.
J.W. Pepper offers standard and premium shipping options via reliable carriers. Visit jwpepper.com/shipping to see a list of options and costs.
Wed, Mar 20, 2024 at 4:09 PM
Most packages sent by J.W. Pepper can be tracked. Once your order has shipped from our warehouse, you will receive an email message saying, "Your items...
Wed, Mar 20, 2024 at 4:37 PM
Purchased Merchandise You may receive credit or a refund for most items shipped to you by returning them to one of our distribution centers. The items retu...
Wed, Jul 10, 2024 at 3:08 PM
Returns can be sent to either our Georgia or Utah warehouses, depending on which is closest to you. Once a return is received it will be processed by our st...
Wed, Jul 10, 2024 at 3:06 PM
There is no expiration date for making returns; you can make a return at any time! We require the music or music products to be in good, resellable conditio...
Wed, Mar 20, 2024 at 4:31 PM
We want to fix the situation for you if you receive an item you did not order. Please contact us via phone or email to speak to a representative so we may d...
Wed, Mar 20, 2024 at 4:33 PM
Pepper does not charge a restocking fee for items shipped from and returned to our warehouses. However, returns for items that ship directly from the manufa...
Wed, Jul 10, 2024 at 4:04 PM