Open credits may only be applied to one or more open invoices. You can apply credits online through 'My Account'.  The total dollar amount of open invoices must be greater than or equal to the open credit amount.

If you need assistance applying credits, please contact us at 1-800-345-6296 and request to speak to a member of the Credit Department. You may also email us at credit@jwpepper.com. Please include your account number, credit memo number, and invoice for which you would like the credit to be applied. 

A credit cannot be applied when placing an order but can be applied once the order has been invoiced.


In rare circumstances, we may be able to issue a refund check per your request.