Using open credits

Open credits may be applied to one or more open invoices.  You can apply open credits when paying online through My Account. The total dollar amount of open invoices must be greater than or equal to the open credit(s) amount.


An open credit(s) cannot be applied when placing an order but can be applied once the order has been invoiced.


If you need assistance applying open credits, please email us at billing@jwpepper.com or contact us at 1-800-345-6296 and request to speak to a member of the Billing Department. Please include your account number, credit memo number, and invoice(s) to which you would like the credit to be applied.


In some circumstances, we can issue a refund check per your request.


Note: At this time, applying credits when paying online through Bookkeeper Services is not available.