Open credits on an account may be applied to one or more open invoices. However, the total dollar amount of open invoices must be greater than or equal to the open credit(s) amount.

Open credits cannot be applied when placing an order but can be applied once the order has been invoiced.

How to apply open credits on your account:

Please email us at [email protected] or contact us at 1-800-345-6296 and request to speak to a member of the Billing Department. Please include your account number, credit memo number, and invoice(s) to which you would like the credit applied.

In some circumstances, we can issue a refund check per your request. Note that at this time, applying credits when paying online through Bookkeeper Services is not available.

J.W. Pepper

I have an open credit on my account, how can I use it? Print

Open credits on an account may be applied to one or more open invoices. However, the total dollar amount of open invoices must be greater than or equal to the open credit(s) amount.

I have an open credit on my account, how can I use it? Print

Open credits on an account may be applied to one or more open invoices. However, the total dollar amount of open invoices must be greater than or equal to the open credit(s) amount.

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