Billing, Payments and Credits

Billing or payment question? We’re here to help because we want the whole process of doing business with us to be as awesome as that moment you start performing that new piece of music!

What type of payments do you accept?
Payment Options Via phone call at the time of purchase, we accept:  All major credit cards  J.W. Pepper gift cards For accoun...
Fri, Aug 13, 2021 at 10:29 AM
How is sales tax applied to my order?
We are required to collect sales tax in the states listed below.  Charging tax to school and church accounts varies by state.  If you were charged tax and s...
Tue, Mar 16, 2021 at 10:49 AM
How do I pay off my balance online?
To make a payment online, please navigate to and log in to your account. Once logged in, select "My Account" from the top menu, t...
Mon, Apr 13, 2020 at 9:25 AM
Where do I send my check payments?
Please send all check payments to: J.W. Pepper & Son, Inc. PO Box 786212 Philadelphia, PA 19178-6212
Thu, Jun 11, 2020 at 9:05 AM
I have an open credit on my account, how can I use it?
Using open credits Open credits may be applied to one or more open invoices.  You can apply open credits when paying online through My Account. The total d...
Tue, Jan 12, 2021 at 8:36 AM
I'm seeing a pending charge on my credit card as well as another charge. Am I being charged twice?
What you are seeing is the authorization of funds for your credit card. When you place an order with a credit card, the system needs to check that the fund...
Mon, Apr 13, 2020 at 9:44 AM
How long does it take for electronic payments to process?
Electronic payments take 5-7 business days to complete processing and show as 'Paid'. If you believe that a payment has been in processing far too...
Mon, Dec 21, 2020 at 12:59 PM
How do I make a payment online using My Account?
Pay Online with My Account 1. Click on the My Account drop-down > Make a Payment. If prompted, log in with your email address and password. ...
Mon, Jan 4, 2021 at 9:40 AM