Billing, Payments and Credits
Billing or payment question? We’re here to help because we want the whole process of doing business with us to be as awesome as that moment you start performing that new piece of music!
At the time you place your order, we accept: All major credit cards, including P-Cards J.W. Pepper gift cards For accounts with "Net 30-Day&...
Tue, Feb 25, 2025 at 2:28 PM
You will receive an invoice by email once we have shipped your items or have delivered digital items. To get additional copies of invoices, log in to jwpepp...
Tue, Feb 11, 2025 at 2:11 PM
To pay your balance online, log in to jwpepper.com and select My Account from the upper right of the screen. Click Invoices & Payments. If you have m...
Tue, Feb 11, 2025 at 1:50 PM
Please send all check payments to: J.W. Pepper & Son, Inc. PO Box 786212 Philadelphia, PA 19178-6212 You must include the invoice numbers you are...
Thu, Jan 30, 2025 at 10:21 AM
J.W. Pepper is required by law to collect sales tax in the states listed below: AR, CA, CT, FL, HI, GA, IA, ID, IN, KY, MD, ME, MI, MN, MO, NC, ND, NE, ...
Tue, Feb 11, 2025 at 1:51 PM
How to read J.W. Pepper statements: Invoice Number The invoice number Invoice Date Recorded date for transaction activity Transaction Type Identifi...
Tue, Feb 11, 2025 at 1:52 PM
Open credits on an account may be applied to one or more open invoices. However, the total dollar amount of open invoices must be greater than or equal to t...
Thu, Jan 30, 2025 at 10:30 AM
J.W. Pepper Corporate Headquarters P.O. Box 642, Exton, PA 19341 J.W. Pepper Remittance Address (for check payments) P.O. Box 786212, Philadelphia, PA ...
Thu, Jan 30, 2025 at 10:32 AM
A pending charge is the authorization of funds for your credit card. When you place an order with a credit card, we must check that the funds are available...
Thu, Jan 30, 2025 at 10:38 AM
Electronic payments take 3-5 business days to complete processing and show as 'Paid." If you believe that a payment has been in a pending stage for...
Thu, Jan 30, 2025 at 10:40 AM