Billing, Payments and Credits

Billing or payment question? We’re here to help because we want the whole process of doing business with us to be as awesome as that moment you start performing that new piece of music!

What type of payments do you accept?
Payment Options Via phone call at the time of purchase, we accept:  All major credit cards  J.W. Pepper gift cards For accounts with "Net ...
Thu, Mar 10, 2022 at 12:54 PM
How do I get a copy of an invoice?
How do I get a copy of an invoice? You will receive an invoice by email once we have shipped your items or have delivered digital items. To get additiona...
Wed, Mar 20, 2024 at 5:27 PM
How do I pay off my balance online?
To make a payment online, please navigate to and log in to your account. Once logged in, select "My Account" from the top menu, t...
Mon, Apr 13, 2020 at 9:25 AM
Where do I send my check payments?
Please send all check payments to: J.W. Pepper & Son, Inc. PO Box 786212 Philadelphia, PA 19178-6212
Thu, Jun 11, 2020 at 9:05 AM
Sales Tax & Exemption
J.W. Pepper is required by law to collect sales tax in the states listed below: AR, CA, CT, FL, HI, GA, IA, ID, IN, KY, MD, ME, MI, MN, MO, NC, ND, NE, ...
Wed, Nov 17, 2021 at 2:12 PM
Pepper Statements
How to read statements & FAQs Invoice Number The invoice number Invoice Date Recorded date for transaction activity Transaction Type Identifies...
Mon, Jun 20, 2022 at 2:10 PM
I have an open credit on my account, how can I use it?
Using open credits Open credits may be applied to one or more open invoices. However, the total dollar amount of open invoices must be greater than or equa...
Thu, Mar 10, 2022 at 12:53 PM
W-9 Form, CAGE, DUNS, COI, and IRS EIN
J.W. Pepper Corporate Headquarters P.O. Box 642, Exton, PA 19341 J.W. Pepper Remittance Address (for check payments) P.O. Box 786212, Philadelphia, PA ...
Fri, Nov 3, 2023 at 9:26 AM
I'm seeing a pending charge on my credit card as well as another charge. Am I being charged twice?
What you are seeing is the authorization of funds for your credit card. When you place an order with a credit card, the system needs to check that the fund...
Mon, Apr 13, 2020 at 9:44 AM
How long does it take for electronic payments to process?
Electronic payments take 5-7 business days to complete processing and show as 'Paid'. If you believe that a payment has been in processing far too l...
Mon, Dec 21, 2020 at 12:59 PM