Account Settings

We are honored to have your business. Your account setup and preferences will put everything in motion to make Pepper fit for your needs, from large multi-account campuses to individual shoppers.

How do I change my password?
To change the password for your account, when you log in, click on the I forgot my password link on the login screen. You will be asked to provide your emai...
Tue, Feb 11, 2025 at 9:11 AM
How do I update my profile?
You may update certain information in your profile, including your email and mailed promotion preferences. Please contact us for changes to your account, su...
Tue, Feb 11, 2025 at 9:18 AM
How do I add or change the shipping address on my account?
Please get in touch with our customer service department at 1-800-345-6296 or [email protected] to update the address on your account. If you intend...
Tue, Feb 11, 2025 at 9:12 AM
How do I change the email address on my account?
Please contact our customer service department at 1-800-345-6296 or [email protected] to update the email address on your account. 
Tue, Feb 11, 2025 at 9:14 AM
How do I set up an account?
You may create an account with Pepper in the account area in the upper right corner of jwpepper.com. You may also create an account when you check out. Plea...
Tue, Feb 11, 2025 at 9:14 AM
How do I close my account?
Please contact us via phone (1-800-345-6296) or email ([email protected]) to have a Customer Service Associate assist you in closing your account.  
Mon, Jan 27, 2025 at 4:36 PM
What do I do if I have changed jobs?
Please contact us by phone (1-800-345-6296) or email ([email protected]) to have a customer service associate assist you with moving or switching ac...
Mon, Jan 27, 2025 at 4:34 PM
How do I reset my password?
To reset your password for your account, when you log in, click on the I forgot my password link on the login screen. You will be asked to provide your emai...
Tue, Feb 11, 2025 at 9:21 AM
How do I find my account number?
Account numbers are listed on your invoices and statements. If you do not have a copy of an invoice or statement, you can send a copy to yourself by email f...
Tue, Feb 18, 2025 at 10:43 AM