How long does it take to get an item that is not in stock?

The time it takes to get an out-of-stock item delivered varies by a few factors: whether we already have the item on order or need to order it for you, the supplier's time to fill it, and the time needed to process and deliver it to you. It is wise to plan for 3-4 weeks for our out-of-stock items to be received.  We will update you by email with the progress of your order. Also, you can log in to My Account and select the Orders menu to see the status of your order. If you need more details on your order, please contact us at satisfaction@jwpepper.com or by phone at 1-800-345-6296.