Downloads Help

Where are my downloads?
Pepper is upgrading our website to beta.jwpepper.com.  On the beta site, after you purchase a downloadable product, you will find your product in My Acc...
Tue, Feb 18, 2025 at 9:55 AM
Can you send me the file by email?
Pepper cannot email downloadable files as the publisher decides how their products are distributed. Please reach out to our support team if you need assista...
Thu, Jan 30, 2025 at 4:34 AM
What do I do if my download does not save or load correctly?
You have three attempts to download a purchased file. It is rare, but if you have trouble downloading your downloadable product after three attempts, ple...
Thu, Jan 30, 2025 at 4:38 AM
Can I save an MP3 download to a mobile device?
Desktop and mobile platforms vary in native support for downloadable products such as MP3s. Some customers find downloading and using these products on a de...
Thu, Jan 30, 2025 at 4:42 AM
How do I access a digital download on an Apple mobile device?
To access a downloadable product on an Apple mobile device, first add it to your iTunes library via the iTunes desktop application. You can then sync or mov...
Thu, Jan 30, 2025 at 4:45 AM
What are Choral Tracks?
Choral Tracks is a downloadable product bundle containing Part Predominant tracks for each voice part, a Balanced Voices track, and an Accompaniment Track (...
Thu, Jan 30, 2025 at 4:50 AM
How can I use Choral Tracks if I have more than 50 people in my choir?
Choral Tracks is licensed for up to 50 users. If you have more than 50 people in your choir using Choral Tracks, you must purchase additional bundles to acc...
Thu, Jan 30, 2025 at 4:53 AM