Downloads Help

Where are my downloads?
The file will be available for immediate download through My Library after purchase.  Please use the following directions to get to your download purchases...
Tue, Sep 22, 2020 at 12:32 PM
What do I do if my download does not save or load correctly?
Issues Downloading You have three attempts to download your file. If you have not successfully downloaded your purchase after three attempts, please c...
Thu, Jan 7, 2021 at 11:39 AM
Can you just send me the file by email?
The publisher has made the decision regarding how their products are distributed. They do not allow us to email the file to you because it could be copied t...
Tue, Apr 14, 2020 at 1:00 PM
How do I access a digital download on an Apple mobile device?
In order to access a digital download product on an Apple mobile device, first add it to your iTunes library via the iTunes desktop application, you can the...
Tue, Jan 12, 2021 at 9:17 AM
Can I save an MP3 download to a mobile device?
Desktop and mobile platforms vary in their native support for downloadable products such as MP3s. Some customers find it easier to use a desktop computer (r...
Tue, Jan 12, 2021 at 8:31 AM
What are Choral Tracks?
Choral Tracks are bundles containing Part Predominant tracks for each voice part, a Balanced Voices track, and an Accompaniment Track (if applicable). Each ...
Tue, Oct 20, 2020 at 12:00 PM
What happened to Share Music?
Our temporary online music sharing service, Share Music, ended December 31, 2020. Pepper worked with hundreds of publishers to allow expanded access to thei...
Tue, Jan 26, 2021 at 8:45 AM
How can I use Choral Tracks if I have more than 50 people in my choir?
You will need to purchase additional bundles to accommodate your entire choir. Each bundle is licensed to be used by up to 50 users. Please adjust the quant...
Tue, Sep 22, 2020 at 1:03 PM