J.W. Pepper
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Knowledge base
FAQs
Digital Products - ePrint, Downloads, ePrintGo
0
Most Asked Questions
1
What are the top most asked questions?
Account Settings
Account Settings
9
How do I change my account password?
How do I update my profile?
How do I add or change the shipping address on my account?
How do I change the email linked to my account?
How do I set up an online account?
View all 9
Orders and Shopping
Orders
5
How do I check the status of my order?
How long will it take to get items with the status of "Qty On Order With Supplier?''
How do I get an official price quote?
How do I access my invoices?
It says online that an item is "Permanently Out of Print" and I NEED this item. What do I do?
Product and Shopping Tips
28
An item says it is not in stock, how long will it take to get?
What is My Score?
Can Pepper help me search by a composer's race or gender?
What is "MINTS"?
Do you have [this certain music] in stock?
View all 28
Purchase Orders, Bids and Quotes
3
Where do I send a purchase order?
I paid via a Purchase Order, why am I receiving an invoice?
When will you receive my Purchase Order?
Digital Products and Downloads
Downloads Help
7
Where are my downloads?
Can you just send me the file by email?
What do I do if my download does not save or load correctly?
Can I save an MP3 download to a mobile device?
How do I access a digital download on an Apple mobile device?
View all 7
ePrint
20
Where are my ePrint purchases, and how do I print them?
What is ePrint?
Do I have the option to print my ePrint music again if it is lost?
Why am I not seeing any of my purchased ePrint music in My Library?
Why is there a QR code at the bottom of my ePrint music?
View all 20
ePrintGo
6
Why am I seeing the message "No items downloaded" or "No ePrint music downloaded to this device?"
What are some troubleshooting strategies for the ePrintGo app?
Why am I seeing the error message "Download error: connection unavailable" or "Error connection: unavailable?"
Why am I unable to install the ePrintGo app on my mobile device?
Why am I seeing the message "Login error: Two-device limit reached. Please log out of another device and try again."?
View all 6
ePrint Folders
Folder Setup
3
How do ensemble members view their music?
How do I set up folders within ePrint Folders?
Unable to create Folder Names
Assign/Recall Music
5
Assign ePrint music I already printed
Add/remove members from Ensembles
Copies of music I can assign and reassign
Recall/assign folders in bulk
Recall ePrint music from folders
Ensemble Members
6
Can ensemble members print their parts?
How do ensemble members access their music?
One of my ensemble members can't log in. What should I do?
Is ePrint Folders usable without internet access?
Why can't ensemble members write on their parts?
View all 6
ePrint Folder Subscriptions
3
Buy ePrint Folders
Turn off automatic subscription renewal
ePrint Folders: Getting started
Shipping and Returns
Shipping and Returns
7
What are my shipping options?
Can I track a package?
How do I get a refund?
Where do I send a return?
How long do I have to make a return?
View all 7
Billing, Payments, and Credits
Billing, Payments and Credits
12
What type of payments do you accept?
How do I get a copy of an invoice?
How do I pay off my balance online?
Where do I send my check payments?
Sales Tax & Exemption
View all 12
Bookkeeper Services
9
How do I register for Bookkeeper Services?
What is Bookkeeper Services?
How do I make a payment using Bookkeeper Services?
I am replacing a former bookkeeper. How do I register as the bookkeeper for the same account number?
Why don't I have access to view bookkeeper accounts?
View all 9
Pepper Gift Cards
14
How do I purchase a J.W. Pepper Gift Card?
Does J.W. Pepper charge tax or a delivery fee?
How can I check the balance on my J.W. Pepper gift card?
How will my card arrive?
Can I send a gift card directly to the recipient(s)?
View all 14
Support - Contact Us
Contact Us
3
How can I contact you?
How do I contact technical support?
What are your customer service hours?
Advocacy, Privacy and Security
4
Does Pepper sell my personal information?
How does Pepper advocate for music and musicians?
How does Pepper promote equity and inclusion?
What if I find a piece of music or the writer offensive?
For Composers and Publishers
Composers and Publishers
5
How do I submit music to be sold on jwpepper.com?
How does Pepper do business?
How does Pepper encourage composers of all backgrounds?
How can I let Pepper know about a new composer?
How can teachers encourage future composers?
Reading Session App
General Reading Session Questions
2
How do I set up my own reading session for my organization?
Where can I find a list of reading session titles to purchase?
Using the Reading Session App
9
Can I access a reading session on my computer?
How do I get a reading session event code?
How is the information I enter into the app being used?
How long will I have access to a reading session?
How do I connect to a new reading session on the app?
View all 9
Reading Session App Support
3
The Reading Session app crashed.
My reading session is no longer appearing under “Active Events.”
My Reading Session is not downloading.
Contact Us
1
How do I get more information about the Reading Session app?